Frequently Asked Questions

We are a hard working, knowledgable and customer focused group of IT Professionals who can cater for any Tech needs.

Yes, we travel to you in order to resolve your Tech needs. For any tech that might require longer services, you can drop off you devices to our office located in Doncaster.
We Also offer remote support for those issues that don’t require us to be on-site in order to repair.

Yes, we offer remote support which can be accessed from any device by clicking the ‘Remote Support’ button in the main navigation.

We’re available from 7am – 7pm Monday-Friday however we’re available for emergency call out 24/7 so feel free to give us a call or email any time.

We’re located in Doncaster and offer on-site services all across Melbourne. Our primary service area is the Eastern Suburbs however if you need assistance anywhere in Melbourne we will travel to you. We also offer remote support for those jobs that don’t require hands on.

We charge a $45 +GST call out fee and $45 + GST per 30 minute block. If we’re unable to resolve your issue there will be no service charges.

We offer a 10% discount to pensioners and offer a no charge training session for any changes to the device.

Our after hours call out rates is $60 and $60 + GST for each 30 minute block.

We offer a fixed price website cost based on the defined scope of the project. Once we have defined the project, there will be no surprise costs in order to get your site live.

We accept cash or credit card for on site payments or we can invoice you and accept payment via EFT.