Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.

General

WHY ALL TECH SUPPORT?
We are a hard working, knowledgable and customer focused group of IT Professionals who can cater for any Tech needs.
DO YOU PERFORM ON-SITE SERVICES?
Yes, we travel to you in order to resolve your Tech needs. For any tech that might require longer services, you can drop off you devices to our office located in Doncaster.
We Also offer remote support for those issues that don’t require us to be on-site in order to repair.
DO YOU OFFER REMOTE SUPPORT?
Yes, we offer remote support which can be accessed from any device by clicking the ‘Remote Support’ button in the main navigation.
WHEN ARE YOU OPEN?
We’re available from 7am – 7pm Monday-Friday however we’re available for emergency call out 24/7 so feel free to give us a call or email any time.
WHAT AREA DO YOU SERVICE?
We’re located in Doncaster and offer on-site services all across Melbourne. Our primary service area is the Eastern Suburbs however if you need assistance anywhere in Melbourne we will travel to you. We also offer remote support for those jobs that don’t require hands on.

Charges

WHAT DO YOU CHARGE?
We charge a $45 +GST call out fee and $45 + GST per 30 minute block. If we’re unable to resolve your issue there will be no service charges.
DO YOU OFFER PENSIONER DEISCOUNTS?
We offer a 10% discount to pensioners and offer a no charge training session for any changes to the device.
WHAT ARE YOUR AFTER HOURS RATES?
Our after hours call out rates is $60 and $60 + GST for each 30 minute block.
WHAT DOES A WEBSITE COST?
We offer a fixed price website cost based on the defined scope of the project. Once we have defined the project, there will be no surprise costs in order to get your site live.
HOW CAN I PAY FOR YOUR SERVICES?
We accept cash or credit card for on site payments or we can invoice you and accept payment via EFT.

Services

DO YOU SUPPORT HOME USERS?
Yes, we support home and business users. With experience with small business to enterprise level business, we can support you no matter who you are.
DO YOU OFFER SERVICE CONTRACTS?
We don’t currently offer service contracts however we’re available for call outs whenever you need assistance.
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